Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of heerjeegaurjyaan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***v –
Really good and fluffy brush ! And very cheap too, I recommend the store. The product is received after 17days of placing the order. Thank you so much seller !!
A***i –
havent tried yet but brush seems to be good . recommended. as described.
T***e –
I m very happy with the product. It’s worth money. Looks amazing. Was shipped before time. Thanx to the store. Please go for this.
A***a –
Chic, gentle, soft, not even felt on pressed skin. The big brush is badly glued part of the metal… but, i will rivet… soyetsya and buy another couple of other forms.
M***u –
5 star product we can rely blindly….going to order morr
Customer –
Product was nice and so much smooth work good
S***a –
so soft.. came in 15 days of ordering… completely satisfied with the product
F***y –
The bursh was recvd very early but the only problem was it was lying down in my building post box nd some children playing downstairs gave it to me is very unprofessional rest d brush is good.. u need to work on your parcel facilities
S***v –
same as picture. greatly soft brush got in 20 days…. happy with this product suggest to buy it ❤
K***o –
I ordered 23. 01. 19, the package came 22. 02. 19, to ukraine donetsk region. Quality match. packed normally
J***a –
super fast delivery.great brush good quality. the fibres are so soft very easy to use. great product . great store. recommend it
M***k –
I was pretty excited about this delivery. I got I brush and it is similar as shown in the picture . I love that it is dense and soft. it had a weird smell but it vanished after washing it. Brush is soft and of good quality without any fallouts.
D***a –
Good brush, smooth cut. delivery was pretty fast, the parcel was not tracked
O***a –
Good brush, dense, bristles do not climb, synthetics, but high-quality, heavy brush
K***a –
She took brushes a, b, g. excellent, soft synthetic brushes for funny money. The design is concise, the color of the design is dusty, not screaming. Brush a standard for applying powder/blush, slightly less in volume than i expected, but in use comfortable. Brush in much less than expected, but again for contouring is quite suitable, censures do not have. Most of all, oddly enough, i was pleased with the brush g. i took it for shading shadows and she brilliantly copes with the task. Soft, neither big nor small-fully suitable. By the way, the brushes when looking at the top down are attractive highlight lilac-plus to aesthetics) purchase is satisfied, i advise the brushes! The parcel came much faster than in tracking! Seller thanks
S***r –
Delivery was more than 2 months, i thought that the brushes would not come. Pile does not climb, but it is not perfectly smooth, stuffed densely, paints well enough. I did not communicate with the store.
D***n –
A good brush, as in the picture)
V***s –
Cool brushes are well packed though synthetics are pleasant to the skin
E***e –
The quality is good, it does not smell, it was about 2 months old, it’s happy!
A***a –
Soft brushes, beautiful and aesthetic) store recommend
K***k –
Very good quality, the very professional wrapper
T***a –
The brush is excellent, for powder a little harsh, maybe for blush better) but went for a long time
A***a –
so soft, Perfect
A***a –
Love it!
A***a –
Brushes lovely soft light. Riordinero.❤1.06
I***d –
Great brush!!! Do not fall asleep, not colitis.
E***k –
Brush super! Exceeded my expectations!
A***a –
The goods reached the mouth for a month, the package is intact.
G***l –
Very even cool brushes. I recommend. Pleasant on the skin.
F***a –
The brush is really nice and soft, but they came really late.
L***z –
Good product arrived before time. i charm
S***a –
Brush very cool is not big, but soft and zbity. Slightly bent bristles, but after sure because of zapakowania, I think dojdzie for yourself after washing. Recommend.
E***a –
The brush is soft, but the curve or because of the coloring so it seems))
V***a –
Brush super!
D***a –
Very soft brushes. Come quickly. Seller recommend
S***C –
They look exactly as in the picture. very fluffy, just perfect, exactly what I wanted. You can buy it with confidence. Arrived really fast 2-3 weeks.