We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took more than 2 months to arrive due to holidays and bad local service service.. but im satisfied and it looks like the description photo 🙂 the store was very kind and always avaible.
Rated 5 out of 5
S***a –
The parcel was 2 months old. The track was not tracked in the territory of the russian federation. Packed carefully. The parcel was thrown in the mailbox. Beautiful chain and pendant, cool shine shimmer. The color is good-very similar to real gold. The buckle is comfortable. On the suspension, the letter as if a separate sheet is not soldered very neatly, you can see the separation. But it’s only if you look at it-from a distance you can not see and everything is beautiful. The parcel is happy, i will wear it without removing, i will only shorten a little chain. I would have ordered it without doubt, the price is funny)
Rated 4 out of 5
F***r –
finishing is good
Rated 5 out of 5
O***a –
A wonderful chain, looks very elegant and stylish. Even unexpectedly pretty. In reality it looks good. Unusual, attracts attention, made well, neatly. Looks great. I like it. The letter was sent as requested. I recommend to buy. Shipping fast, packed well, track tracked. Everything came whole. Thank you very much, success and prosperity to the store.
Rated 5 out of 5
D***d –
This is my second order…..very worth it for the price. Looks really pretty. I’ve given 5 starts as I’m really happy. There is a problem in the chain of the ‘B’. Please see photograph & send me a new one. Thanks. Arrived early & well packaged.
Rated 4 out of 5
A***n –
Pretty
Rated 5 out of 5
J***a –
Thank you! Arrived in perfect condition and is exactly as pictured. Arrived super fast. Recommend store
Rated 5 out of 5
N***n –
happy with,dlvry, product everything
Rated 5 out of 5
A***n –
It came in two weeks. A lot of compliments about the suspension, and no one knows that it costs less than a dollar
Rated 5 out of 5
A***a –
There were problems with delivery. The store is responsive. So i recommend. The product itself is in excellent condition.
Rated 5 out of 5
T***t –
Nice my saying, it takes several months like 3 but i arrive haha
Rated 5 out of 5
I***a –
The trinket is pretty. Corresponds to the description. They threw it in the mailbox.
Rated 5 out of 5
P***s –
I thought it was smaller, but it’s ok! it’s beautiful!
M***s –
very cute
M***a –
nice
Customer –
very good at this price l very beautiful
M***a –
It took more than 2 months to arrive due to holidays and bad local service service.. but im satisfied and it looks like the description photo 🙂 the store was very kind and always avaible.
S***a –
The parcel was 2 months old. The track was not tracked in the territory of the russian federation. Packed carefully. The parcel was thrown in the mailbox. Beautiful chain and pendant, cool shine shimmer. The color is good-very similar to real gold. The buckle is comfortable. On the suspension, the letter as if a separate sheet is not soldered very neatly, you can see the separation. But it’s only if you look at it-from a distance you can not see and everything is beautiful. The parcel is happy, i will wear it without removing, i will only shorten a little chain. I would have ordered it without doubt, the price is funny)
F***r –
finishing is good
O***a –
A wonderful chain, looks very elegant and stylish. Even unexpectedly pretty. In reality it looks good. Unusual, attracts attention, made well, neatly. Looks great. I like it. The letter was sent as requested. I recommend to buy. Shipping fast, packed well, track tracked. Everything came whole. Thank you very much, success and prosperity to the store.
D***d –
This is my second order…..very worth it for the price. Looks really pretty. I’ve given 5 starts as I’m really happy. There is a problem in the chain of the ‘B’. Please see photograph & send me a new one. Thanks. Arrived early & well packaged.
A***n –
Pretty
J***a –
Thank you! Arrived in perfect condition and is exactly as pictured. Arrived super fast. Recommend store
N***n –
happy with,dlvry, product everything
A***n –
It came in two weeks. A lot of compliments about the suspension, and no one knows that it costs less than a dollar
A***a –
There were problems with delivery. The store is responsive. So i recommend. The product itself is in excellent condition.
T***t –
Nice my saying, it takes several months like 3 but i arrive haha
I***a –
The trinket is pretty. Corresponds to the description. They threw it in the mailbox.
P***s –
I thought it was smaller, but it’s ok! it’s beautiful!
E***l –
Nice
S***k –
Very nice but very quickly Rusty
K***t –
Perfect
L***e –
Very crsy looks like real gold