We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Satisfied with the product, woman. No problem at all. I came to Turkey at 18. I recommend it. Teşekkürler
Rated 5 out of 5
M***n –
Took awhile to receive the item, but it looks good. Can’t wait to try.
Rated 5 out of 5
L***l –
Travel bags of good quality, smooth neat lines. Really liked. I recommend the product. Thank you very much to the store.
Rated 5 out of 5
K***o –
It all came, thank you!
Rated 4 out of 5
M***n –
Very nice, just like the picture. Only one closure came with the sewing not very good. He came faster than he said.
Rated 5 out of 5
A***a –
The parcel was ordered on march 28, april 13 already delivered. Bought for a suitcase, handbags are good, do not smell, threads do not stick out. I’m very happy, i’ll order more. I recommend to buy.
Rated 5 out of 5
A***n –
The goods came very quickly, everything is stitched qualitatively. Color corresponds to reality. The smell is a little present, but not critical. We’ll hope he leaves.
Rated 5 out of 5
M***i –
OK
Rated 5 out of 5
A***n –
Thank you
Rated 5 out of 5
I***o –
Quality good. Was very satisfied with the bags. Fantastic for who like all organized.
Rated 5 out of 5
O***o –
The parcel was received in the mail. Two packing bags pink and gray in one parcel. Very convenient. Whole.
Rated 5 out of 5
E***h –
Six multi-dimensional, let’s call it, containers for convenient placement on a suitcase: three with a grid and three not transparent. Made not bad, but not perfect-the lock in the smallest not transparent initially already somehow eats. The thing is necessary for business trips/holidays, here is already for may and check.
Rated 5 out of 5
N***a –
Thanks to the store. It came in two weeks. Quality, appearance-excellent.
Rated 5 out of 5
F***m –
Well reçu
Rated 5 out of 5
M***o –
Very quick shipping and amazing quality!
Rated 5 out of 5
K***g –
Good
Rated 5 out of 5
Customer –
There are some protruding sewing threads. However, it looks good.
Rated 5 out of 5
Customer –
Very good! Excellent quality! But very slow shipping.
Rated 4 out of 5
Customer –
The product corresponds to the description, but the quality of seams and lightning is not satisfactory
Rated 5 out of 5
V***v –
Bags are good, i order 2 times. Quality is good, thick fabric. Delivery to kamchatka 30 days.
Rated 5 out of 5
M***n –
excellent quality
Rated 5 out of 5
I***A –
I liked everything. thank you.
Rated 5 out of 5
J***u –
Extremely fast shipping!!
Rated 5 out of 5
V***A –
Good quality bags. Locks whole, seams all stitched
Rated 5 out of 5
E***a –
Ok
Rated 5 out of 5
M***y –
Second order, perfect again. Thanks.
Rated 5 out of 5
N***i –
As described
Rated 5 out of 5
D***l –
Quick delivery and perfect product.
Rated 4 out of 5
M***h –
Looks like in the picture, didnt tested it yet but the seams look weak and the material looks of low quality, that will probably rip after one or two uses, but i might be wrong.
I***C –
Satisfied with the product, woman. No problem at all. I came to Turkey at 18. I recommend it. Teşekkürler
M***n –
Took awhile to receive the item, but it looks good. Can’t wait to try.
L***l –
Travel bags of good quality, smooth neat lines. Really liked. I recommend the product. Thank you very much to the store.
K***o –
It all came, thank you!
M***n –
Very nice, just like the picture. Only one closure came with the sewing not very good. He came faster than he said.
A***a –
The parcel was ordered on march 28, april 13 already delivered. Bought for a suitcase, handbags are good, do not smell, threads do not stick out. I’m very happy, i’ll order more. I recommend to buy.
A***n –
The goods came very quickly, everything is stitched qualitatively. Color corresponds to reality. The smell is a little present, but not critical. We’ll hope he leaves.
M***i –
OK
A***n –
Thank you
I***o –
Quality good. Was very satisfied with the bags. Fantastic for who like all organized.
O***o –
The parcel was received in the mail. Two packing bags pink and gray in one parcel. Very convenient. Whole.
E***h –
Six multi-dimensional, let’s call it, containers for convenient placement on a suitcase: three with a grid and three not transparent. Made not bad, but not perfect-the lock in the smallest not transparent initially already somehow eats. The thing is necessary for business trips/holidays, here is already for may and check.
N***a –
Thanks to the store. It came in two weeks. Quality, appearance-excellent.
F***m –
Well reçu
M***o –
Very quick shipping and amazing quality!
K***g –
Good
Customer –
There are some protruding sewing threads. However, it looks good.
Customer –
Very good! Excellent quality! But very slow shipping.
Customer –
The product corresponds to the description, but the quality of seams and lightning is not satisfactory
V***v –
Bags are good, i order 2 times. Quality is good, thick fabric. Delivery to kamchatka 30 days.
M***n –
excellent quality
I***A –
I liked everything. thank you.
J***u –
Extremely fast shipping!!
V***A –
Good quality bags. Locks whole, seams all stitched
E***a –
Ok
M***y –
Second order, perfect again. Thanks.
N***i –
As described
D***l –
Quick delivery and perfect product.
M***h –
Looks like in the picture, didnt tested it yet but the seams look weak and the material looks of low quality, that will probably rip after one or two uses, but i might be wrong.
Customer –
Great quality
H***h –
It’s very useful.
Customer –
Super!
K***o –
Thank you! Excellent and comfortable thing!