Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of heerjeegaurjyaan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The jacket is made of very thin material. I doubt that your remain dry for long if you encounter an average rain shower. Nevertheless, as a backup rain protection for easy hiking and biking without higher expectations and exposures, it might serve its purpose. An additional remark regarding sizes. As a rather slim person typically wearing European size 48 or M, I ordered size L. The jacket is to small for me (particularly lenght at the back and sleeves) and my son will now the beneficiary of my wrong judgment….
J***a –
Bought 2, 1 for me 1 for husband in different size and colour. Seller took initiative communication to make sure my order was correct. Compact if packed well, very happy. 18 days to New Zealand.
N***v –
Fast delivery, good quality, size approached, everything is fine, thanks to the store!
Customer –
Super
V***v –
On height 173 weight 75, the usual size-50 jacket took xl-came back to back, you could take more-xxl. But thank you to the store!
A***h –
Product description corresponds to reality. Ordered 2 jackets at once. Different sizes and colors. Came packed in a package, to the sverdlovsk region of 3,5 weeks. There is a smell, but this is from the material of the jacket, quickly disappeared. The jacket is very thin. More like a raincoat on the castle. Let’s see how it will behave in the case. The size of both jackets came in size. At the bottom of the gum, you can tighten and will be denser in the hips. Convenient. On the sleeves of elastic bands. Dense. Locks go well. I liked the hood very much. Folded, it is barely noticeable, but if you unfasten the velcro perfectly covers the entire surface of the head and plus you can tighten on the gum so that the water does not fall under the jacket. There are two pockets, quite roomy. Very compactly folded into covers. The photo is less than 10 cm. It was not believed that it could be jackets at all. Overall satisfied. The store is well done. Sent quickly. Dimensional grid accurate: at 46-48 ross (w)-took hl, freely as i wanted. At 46-48 (m)-khl also perfectly approached.
M***a –
Made very well, great quality, well lies with the body, has two zippered pockets, size consistent with the description, lightweight, ideal to take along on the trip
D***v –
Gets wet right away! From the rain will not save, but not blown. In the description they say that waterproof pussy. In size approached, i wear m ordered l on the advice of the store.
D***a –
It came in 23 days. The color is straight brown and not gray. According to the size approached, chose on the basis of the table (by height/weight).
S***n –
Thank you for fast delivery, quality is good
M***a –
Price-quality matches
D***a –
Product as it was informed by store, really is waterproof, am very satisfied.
N***u –
very nice purchace take that in mind : try to order larger size because chinise zises are very small!!!
T***n –
170 cm, 73 kg size M fit perfect.
D***v –
On the size m. og-102, in the waist wide. On the growth of 172… I do not advise high. In general, the class is placed in the palm of your hand)
V***h –
Everything is fine. Delivery two weeks. Thanks to the store. I recommend.
A***v –
Took m. The growth of 180 is small
E***y –
Very thin fabric
R***i –
Very good. i ordered 2nd time
E***o –
It wasn’t the color but it’s very good quality
Customer –
Fast delivery. As per describe. Good quality.
G***r –
On time, the size of the color corresponds, a convenient thing, the second order
A***v –
3xl-our l
T***a –
Track tracking, shipping fast. The jacket is packed in a bag, the smell is strong, but quickly weathered. Stitched qualitatively, there are two huge internal pockets, outer pockets with zippers, the hood can be removed under the collar, it is not visible at all. bottom on puffs, very convenient! i wear 44-46, height 168. I ordered l so that i could put on a sweatshirt (took as a raincoat) i sat down freely, i could order and m)) i will test in the rain, i will add a review.
Customer –
good☆Thank You☆
M***v –
Very good
L***s –
I loved!!!!! Loved, loved, loved! I seen here in Brazil. Asked but was a bit big. Could have asked P. otherwise all right.
R***a –
Better than what you see on the page. I loved it.
Customer –
Thank you just arrive…
A***o –
Very fast shipping. I am shocked. Jacket is very good.
S***o –
Very good …… thanks.