Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of heerjeegaurjyaan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***l –
not used it yet but looks good to me
M***a –
Very fast shipping, excellent store. Well packaged, got it without any damage. Haven’t used it yet, but hopefully it will be nice. Thank you
D***i –
Good Mascara and thanks store for delivered my order early than mention date.
B***a –
Good product, timely delivery. Recommended store.
S***v –
I liked mascara. The year of manufacture is fresh. Colors perfectly. thank you to the store. i recommend.
M***h –
I ‘d say that to myself. There is no volume, just paints like cheap carcasses.
S***s –
The goods came, in a month. thanks.
R***s –
It’s good. You can see that one side of lashes looks thicker than the other. Does as its suppose too.
A***a –
Thank you, everything is super, mascara is good, no lumps, does not flow, the packaging is excellent, delivery 3 weeks, everyone recommend
U***i –
Visually everything is fine. As in practice, let’s see, a little later. When delivering a little wrinkled paper packaging, i’m not critical, because i took for myself, not as a gift.
M***e –
Most of the boxes damage, turned. Should improved packaging, hasn’t any bubble wrap to protect.
P***y –
The product is excellent, leaves a soft mask on the lashes, natural and delicate
Customer –
I get the product in if it works for the price it has is very good. I like it very much, i will order more comes very well packed and the box in very good condition everything perfect.
I***v –
ok, not super but ok. Fast delivery and shipping.
T***t –
Today i received the goods. Mascara looks very good, the brush is big, the mascara is black and without an extender, the smell is pleasant. Pencil draws clearly as a marker, it seems to me even too clear. I’m happy with everything. thanks))
R***z –
Fast shipping and excellent store. I really like the fat brush. No smell. When you try, i’ll leave additional comments.
D***n –
My wife is happy. Thanks. The box came with little damage, but product is OK.
A***a –
They really lengthen quite a bit. But it’s not pesan just lengthen. And it lasts quite a while. They don’t leave lumps
L***l –
Delivery to ukraine in 20 days. Many thanks to the store i recommend.
Customer –
Mascara is not bad, came at the last moment,
Customer –
The box was a little crushed, but it doesn’t matter because the product is in perfect condition. I haven’t tried it yet, but the brush looks good, i’m happy with the product
S***s –
Just as the photo arrived in 1 month in my country i see it well. On my tab. thanks to the store
A***k –
Came really fast box a little bent but the product was in great shape!! I’ll post pictures when I use it 5 stars for me
Customer –
Great Mascara .. Will be ordering again and Fast shipping
A***g –
Thank you store! Everything is fine. The mascara is unbelievable.
T***y –
The product has not used well yet. the earliest arrived on May 4, May 7, came fast.
O***o –
Packed securely, the quality is good for such a price is inexpensive! I’m davolna. Thank you!
U***r –
The order came quickly, mascara is good
H***T –
Beautiful
V***a –
13.02 was ordered, 7.05 delivered to the post of russia. Opened a dispute, the money was returned. I thought the order would not reach me. Ink has not yet been used. It came in a beautiful package. English and chinese instruction. Tube and packaging look dignified
S***a –
The package came for a month. it seems to go
M***l –
AMAZING best mascara I’ve EVER used!
R***t –
Muy bien
Customer –
Thank you!) carcass is not quality, but the jar is beautiful.