Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of heerjeegaurjyaan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***k –
Wonderful knee pad!! this is already the second! Everything is done qualitatively and neatly! took on a dimensional grid! came super! there is a specially rubberized edging for holding! keeps very well does not fly off and does not fold! Quality at altitude! Packing package! Everything is reliable!!! Delivery in m.o. 2 weeks! Track отслеживаеься! all recommend Seller! Great work!
L***a –
Everything’s fine. We order the second time.
A***H –
Ordered on march 06, and on march 26 already received at the post office! Delivery in mo. packed in normal packaging. My husband is happy. Sits on the knee perfectly. Seller recommend very much.
V***n –
Super fast, quality and fits snug tight and delicious! 9-3-19 ordered. 27-3-19 got.
M***v –
Before omsk for two weeks i order the second time as always everything at the height of the store i recommend.
A***v –
Sits well, took s. thought will be harder to press. On the back of the knee is going
H***n –
Made of quality material. It is recommended.
F***o –
Meets description, good material, comfortable, friendly and reliable store
S***s –
Thank you. received quickly, waited a little more than a month. the size approached
A***r –
Fast delivery. Soft. Good size.
E***a –
We take the second time on the measurements of the foot on the grid everything is fine. The only tight elastic band at the top is turned on the turn and normally does not press.
O***n –
Good support. this is my third order of this item
M***v –
Super store recommend. 100 stars. Thank you.
N***n –
its not as long as the picture
T***a –
Bandage is not bad, but i’m still narrow (i know that it will stretch in the process of socks). Delivery is very fast, especially taking into account the purchase on the days of spring sales. The store is handsome.
T***y –
As described
T***a –
Excellent quality, but i have a little pressure on my thigh, if i pull higher, i think it will stretch. Delivery three weeks.
S***t –
Great
J***j –
show!!!
Customer –
Top, had there been a, but fine in use
S***a –
Good Quality
S***o –
Bought for $3,59. We buy the third thing. My husband says he helps.
K***k –
Long shipping. And so everything is ok
M***l –
מצויין product
N***r –
Thank you very much for the fast delivery, store sociable, recommend
N***a –
All as in the description,
Customer –
All norms
Customer –
Keep your knee well.
N***o –
Very fast shipping. Three weeks before peter. The size approached the thigh. For this and ordered.
I***n –
Very comfortable knee pads! i advise to use!!! i take the third time!) for a gift and myself!)
V***v –
Yes, like norms.
S***v –
Delivery month. Good quality. The size table corresponds.
J***s –
All ok. Products size was correct for me.
I***v –
The product corresponds to the description. 1 piece is not a pair. The quality is excellent. You won’t regret it.